User Experience Designer Interview Questions and Tips

May 18, 2017

In User Experience Designer interviews, there are some common questions that you should be ready for.

 

In this blog post, I wanted to examine general, technical and behavioral questions in UX Designer interviews, what is that interviewers expect to learn from them and how you should approach answering them. I hope this can help you in the interview process and be a prompt to advance personal design perspectives.

 

You can check open User Experience Designer job positions on Rattleberry. Also, here are some tips for your CV preparation before the interview process.

 

Before the questions, it is really important to prepare the structure of your answer. I always suggest STAR technique which allows you to explain every single detail as well as impress the interviewer.

 

STAR TECHNIQUE

‘STAR’ technique is a popular and effective tactic for competency where the recruiter or hiring manager is seeking examples of your previous experiences (mostly challenges) you have encountered.

 

For the questions related to previous projects, your answer should be structured with four parts: Situation, Tasks, Action and Result. Thus, the interviewer will listen carefully to each part of your story if you have a strong base and you can convince the employer that you are perfectly suitable for the position.

 

Here, you can find a detailed article about STAR technique.

 

Situation

This is where you start and set the scene by giving a context and background to the situation. Do not forget to outline 5 Ws – Who? What? Where? When? Why?

Task

This part is basically your challenges and expectations you faced during the situation. You should also mention your individual role within the team.

Actions

This is the most important part of your answer: you need to explain what action was taken, what tools and tactics were used to help you achieve your objectives. So, this is the main answer to the question: you can use a lot of details. Lastly, use always “I” rather than “my team” or “we”.

Result

Achievements on the back of the project. Try to include as many facts and figures as you can remember. (Numbers are always cool!) The recruiter will want to see what did you learn from the situation, how do you act towards a problem/conflict and if there was anything you could do for the next time.

 

INTERVIEW QUESTIONS

 

  • GENERAL INTERVIEW QUESTIONS

1. How do you define your profession?

2. How did you get into UX Design? What is your interest in the field?

3. What tools do you use?

4. Have you researched our company?/Why do you want to work in this company?

5. What do you know about the company and the services/products we sell?

6. What do you think of our website?

7. Why should we hire you?

8. Explain to a 10 year old what user experience design means.

9. What are the biggest tech innovations or trends right now that you think we should apply to our industry?

10. Who in the industry do you follow and read?

 

  • ROLE SPECIFIC QUESTIONS

1. What is your design process?

2. Have you created personas before>? How did they help you?

3. What kind of usability testing methods have you applied in your projects?

4. How do you know when a project is “done”?

5. What are some apps or website that you love? Tell me how you would evaluate it?

6. Imagine you have 3 User Interface Designers and you want to know which one is the best. What would you do?

7. If you have the chance to rebuild from scratch this landing page, what would you change and what would you keep?

8. What is your best skill as a UX Designer and what advice would you give to someone who is trying to learn this skill?

9. Define metrics for measuring fun and satisfaction for a mobile maps product.

10. When users are navigating through the Amazon website, they are performing several actions. What is the best way to model if their next action would be a purchase?

 

  • TEAM MEMBER/LEADERSHIP QUESTIONS

1. Please tell us recent design challenge you have faced? How did you work to achieve the solution? What would do you differently?

2. What is the most interesting project you have worked on?

3. Do you prefer to work alone or with a team?

4. How do you convince your team to follow your directions?

5. Someone on the team has a strong opinion about how a certain feature should be designed, but you disagree that it is a good user experience. How do you approach the situation?

6. How would your teammates describe you as someone to work with?

 

  • BEHAVIORAL QUESTIONS

1. How do you handle it when people are sceptical of the value of usability research?

2. What would you consider one of the most difficult challenges you’ve had as UX Designer?

3. Explain a time that you had to persuade your manager to approve a particular design idea.

4. What is the project you worked on that you’re most proud of?

5. Can you describe a time when the requirements changed in the middle of a project, and how you handled that?

6. Have you worked in a lean or agile process before? How so?

7. If you design something and a developer told you “We can’t do that”, what would you do?

 

HOW TO ANSWER THESE QUESTIONS?

 

GENERAL INTERVIEW QUESTIONS

The interviewer will be looking for if you could communicate clearly, you had the UX skills and you could talk about UX confidently. Basically, they will try to understand “Who are you and why should we hire you”. At that point, you should talk about your past experiences, the skills you bring the table, your passions regarding the User Experience and why you are interested in the role and the company.

 

ROLE SPECIFIC QUESTIONS

 

Your knowledge of User Experience and your fit to the role will be tested with technical and UX-specific questions. The interviewer expects you to know these main areas:

  • General UX Knowledge
  • UX Process
  • UX Toolkit
  • UX Research
  • Industry and Design Trends

 

Always use keywords such as user-centric, persona, prototype, competitor analysis, audit and firework. Your answers should be unique and memorable, including your personality and background. The interviewer will not be looking for by-the-book responses.

 

For the tools, research what they currently use and if they use a product you haven’t used before, make sure you have researched it. Know the personas and journeys of the business and mention some apps/websites that are similar. . If the interviewer asks you your favorite app/website, this is a great opportunity to show what motivates and inspires you on a personal level. In case you struggle to understand and answer the question, always ask (senseful) questions.

 

Make sure you stay up to date with developments in the industry. Here are a few of my favorite UX blogs: UXMastery, CareerFoundry, UXBeginner, UXMotel, UXMag.

 

Laslty, identify what they actually want to hear: if you are asked about validating a design, they want you to talk about usability testing and user research. If you are asked about the organization of a page, they probaby want to hear about information architecture or card sorting.

 

BEHAVIORAL AND TEAM MEMBER QUESTIONS

 

These questions generally start with “Tell me a time when..”, “What do you do when…”, “Have you ever…” which you should always apply STAR technique while answering. Always be specific when it comes to behavioral questions, give plenty of detail and tell them an enduring story.

 

You can explain what led up to the achievement as well as focus on how other people helped you achieve your objective and give credit where credit is due. While you are talking about challenges, you should also mention what you did to overcome them.

 

Also, use your portfolio to share the process behind your work. Since employers are seeking result-oriented employees, give all information about your project’s success in terms of audience engagement and client satisfaction.

 

Finally, good luck!

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ByBerfu Sahin