UXswitch spoke exclusively to Edward Conmy, Managing Director of RattleBerry.co about how human centred design can make for better candidate experiences and more successful recruitment agencies. I own and run a specialist recruitment business. It’s called Rattleberry. The sweet spot for us is hiring UX designers. This is not an easy life. There are a lot of requests for talented designers…ByBerfu Sahin
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Welcome to the RattleBerry RoundUp. This is a weekly series where we select a topic of interest to our clients and panel members working in experience design, marketing technology and digital transformation. We hope you enjoy it and we look forward to reading your feedback and comments! Let us know either way on Twitter, Facebook or LinkedIn. A couple of days ago I was reading an article about how product development is transformed in a lot of companies through the incorporation of a design method that sets the customer as the priority. As stated in the article “instead of relying on people’s gut instincts, this new design framework cultivates empathy for users, emphasizes iteration and prototyping, and promotes tests throughout the process. It’s called design thinking, and more tech companies are adopting it”. With this in mind this week’s topic is Design Thinking. We felt that this is a topic that needs to be further explored as it is shaping the future of the tech industry, makes business sense, improves product development and enriches customer experience.ByEleni
Image by Dion Gillard Hello Siri. Hello there weird Android fellow. We are all more and more comfortable with using voice recognition interfaces to help us search and navigate through our lives. Lately there is a lot of new buzz about natural language understanding, and how these products that deal with speech and voice recognition. Google recently acquired API.ai, a speech recognition and natural language understanding startup. These technologies are embedded in smartphones thus most of us are more or less familiar with these products. We thought a potted history of their evolution and the advanced in UI warranted further investigation. First off, how did it all begin?ByEleni
Image by William Murphy. Source. At RattleBerry we are really interested in the intersection of design thinking and customer experience. A lot of the people we hire into large enterprises are tackling UX, CX and UI design problems. It is our view that design thinking applied to problems is the best way to affect business transformation. With this in mind we keep an eye out for interesting events, symposiums and conferences that will help expand our knowledge in this space. The Web Summit has not heretofore been one such conference. Traditionally they have focused on internet technology, investment, start-up culture and other aspects of product development. A pleasing aspect of this year’s conference in Lisbon, Portugal is how much design thinking and UX is now featured across the different tracks and interviews. Our Managing Director Edward Conmy will be in attendance and to help him and you we have taken the time to summarise the best design thinking and user experience focused talks to attend.ByEleni
Chatbox technology is a hot topic amongst the user experience design community at the moment. Many designers are investigating this ever evolving type of AI which if you're unfamiliar with can be described as "a computer program designed to simulate a conversation with human users, usually delivered through a mobile App, or some kind of web interface." Why the sudden focus on this technology? The ultimate and first rule of a design-focused business is "be where the customers are." Right now the customer is all things social media, but a new shift is happening putting chatbots on our radar. The new focus of the consumer is on messaging apps and 'conversational commerce'. This shift is pushing to make the consumer experience via messaging even more personal. This is proving to be extremely effective means of reaching a target market but also raises a difficulty in implementing a workforce that can deal with that amount of communication.ByMark
One of the core recruiting areas for RattleBerry is UX, so we are consistently meeting with clients to hear their needs and prepping our candidates to perform to their best ability in interviews. We then have the benefit of hearing from both the client and the candidate after an interview on what they felt went well and didn't. Here are some of the common questions we hear UX designers struggle with in interviews, and how we recommend you answer them.ByMark
Welcome to the RattleBerry RoundUp! This is a weekly series where we select a trending topic and round up the latest and greatest articles to keep you up to date. We hope you enjoy it! Let us know either way on Twitter, Facebookor LinkedIn. This week is all about UX - research, design and how to learn more about it. For those of you who may be unfamiliar, UX is the acronym for user experience. This term is defined as "the overall experience of a person using a product such as a website or computer application, especially in terms of how easy or pleasing it is to use." Creating the best UX possible is at the centre of digital transformation, and is one of the fastest growing specialties in tech today.ByKatie
You have probably been noticing a lot more talk about user centred design, design thinking and UX in your working life. You may be wondering what it is all about. Well, Katie Jones, marketing & research executive with RattleBerry gives you her take on why right here: Everyday, more and more companies are shifting the way they develop products from usability centric to customer centric. They've realized that they need to develop products and services specifically catering to their customers instead of developing a product, rolling it out and expecting the customer to cater to the product. This change is being driven by digital startups such as Uber and AirBnB who have gained huge market share in a very short amount of time by tailoring their brand to the specific wants and needs of their customers.ByKatie
We are working with an international travel brand with a worldwide footprint. Every day they help millions of people to get where they need to go through their eCommerce app and site. Within this commercial eCommerce team sits the digital experience guys and girls. Job Description We are looking for a talented and experienced UI designer to join our client’s growing team. You will work with product managers, product marketing, fellow designers, and technical writers to create, review, and optimise…ByKatie
Focusing on digital transformation and experience RattleBerry is a freshly squeezed six months old today and we thought it would be a good time to take a step back and see where we have gotten to and what has changed from our initial plan. We have made two hires to our own team and have been lucky to get to work on some really senior recruitment briefs in UX, eCommerce and digital delivery/ project management. So, we are ahead of schedule and that is great, but I have noticed a slight but important shift in the areas we recruit for.